Refunds and cancellations

Eligibility

Refunds relate only to professional fees and deposits paid under a signed engagement letter for statutory audits, internal control reviews, agreed-upon procedures, opening balance reviews, or related fieldwork. Website inquiries without a signed letter create no payment obligation.

Timeframe to request a refund

Refund requests should be made in writing within thirty (30) days of the event giving rise to the request (for example, cancellation by either party, or a billing error). Requests after that window are considered at our discretion unless Japanese law requires otherwise.

Full or partial refunds

• Full refund of unused deposit — If you cancel in writing more than twenty-one (21) days before the first scheduled fieldwork day and we have not substantially begun planning procedures, the deposit is returned in full.
• Partial refund — If cancellation occurs within twenty-one days of fieldwork, or after planning has begun (risk assessment, document request preparation, prior-file review), we may retain a portion of fees reflecting time already incurred, documented in an invoice summary.
• No refund for completed phases — Fees for completed interim procedures, inventory observation days, or issued reports are non-refundable.

Non-refundable items

• Time already recorded on planning, fieldwork, or reporting at standard engagement rates
• Third-party confirmation charges or travel costs already committed with your approval
• Administrative fees explicitly marked non-refundable in the engagement letter

Refund process

Email hello@infrastructure-automationnet.digital with your engagement reference, the reason for the request, and relevant dates. We confirm receipt within five business days and outline any retained amounts for work performed.

Processing time and method

Approved refunds are processed within fourteen (14) business days using the original payment method where possible, or by bank transfer to an account you nominate in writing.

Cancellation and rescheduling

Either party may propose to reschedule fieldwork for documented reasons (for example, delayed trial balance or inventory count postponement). The first reschedule agreed more than fourteen days before the original start date incurs no fee. Later reschedules or repeated moves may incur a rescheduling charge stated in the engagement letter to cover team reallocation.

Deposits

A deposit may be required upon signing. It is applied against the final invoice. Unused deposit balances after eligible cancellation follow the refund rules above.

No-shows

If client personnel required for walk-throughs or counts are unavailable on agreed dates without twenty-four hours’ notice, we may charge for reserved field days and rebook subject to availability.

Work already started

Once substantive procedures or reporting drafts have begun, fees for that work remain payable even if the engagement is later terminated, except where termination results from our inability to continue for independence or professional reasons not caused by the client.

Contact for refund requests

Harbor Column Audit · 95586 Jason Rapids, 前川町, 沖縄県, Japan · +81-8-114-5649 · hello@infrastructure-automationnet.digital